FAQ

Because we are devoted to providing our customers with the best quality service along with the safest, cleanest, and newest products that will make any event an unforgettable one.

We require a deposit of $50 upon reservation. Balance must be paid before the inflatable is set up. We accept payment by credit card, cash or check. A returned check fee of $35 will be charged for all returned checks.

Bounce On In reserves the right to cancel any event due to inclement weather. There are no penalties for cancellations due to inclement weather including rain and heavy winds as long as it’s made prior to set up, you will have the option of rescheduling or simply requesting a full refund.

Cancellations other than inclement weather require a two week notice (14 days). Your deposit will be applied to a future date which must be redeemed within 1 year.

Bounce On In is fully insured, inspected and certified by the State Of New Jersey yearly.

Requirements are as follows, no pet droppings or sharp objects on the ground such as rocks, sticks, roots or stumps that can puncture the inflatable. We also require that in-ground sprinkler systems be turned off. The surface should be as flat as possible and there should be an electrical outlet within 100ft of the inflatable. We can provide a generator & gas upon request for an additional cost.

Yes, BOI will deliver, set up, clean and sanitize your equipment and take down the units at the end of the event as well as removing them from your premises.

Delivery & pick up times depend on our daily schedules. We will call you the day of your event when we are in route to you. We sometimes have to arrive as early as 7am to ensure that all our deliveries are on time. In this case you are not charged for any extra time.

We provide full day rentals or up to 6 hours.

Attendants can be provided at an additional cost upon request.

We are able to set up in parks and outdoor events such as block parties and church functions etc, but please note that some may require a permit issued by your municipality and is your responsibility to obtain. Also outdoor events will require that BOI provide an attendant at an additional cost.
Indoor facilities such as gyms, auditoriums, catering halls etc., are no problem as long as the ceilings have the proper clearance.

The inflatables are designed to be set up on lawns. We can set up on most surfaces, let us know in advance so we can bring the appropriate equipment with us.
Most slides (water slides and slide only units) have to be setup on a lawn or grass and need to be staked down to avoid tipping over. Yes, most of our inflatables can be set up in driveways and a slight slopes are not a problem as well.

This generally depends on the inflatable and the age and size of the children. The amount can range between 4-7 children of equal size and age, depending on the capacity of the inflatable.

Bounce On In has a first come first serve policy. Event Rentals can be reserved at anytime but from experience we feel that good planning leads to success. BOI also welcomes last minute reservations due to our large inventory and will try to accommodate you to help you succeed in your planning.